Terms of service

Last updated: July 20, 2026

1. Overview

These Terms of Service govern your access to and use of the websites, online stores, products, content, features, and services operated by 5 Twelve Designs, including the Beak & Tide and Saltline Studio brands.

Throughout these Terms of Service, the terms “5 Twelve Designs,” “Beak & Tide,” "Saltline Studio", “we,” “us,” and “our” refer to 5 Twelve Designs and its associated brands.

The terms “you” and “your” refer to any person who visits our websites, purchases our products, communicates with us, submits content, or otherwise uses our services.

Our services include:

Collectively, these are referred to as the “Services.”

By visiting our websites, placing an order, creating an account, submitting content, or otherwise using the Services, you agree to these Terms of Service and to any additional policies referenced in them.

These Terms of Service incorporate our:

  • Privacy Policy
  • Returns and Refunds Policy
  • Shipping Policy
  • Any other policies or notices displayed through the Services

Please read these Terms of Service carefully before using the Services.

If you do not agree to these Terms of Service, you must not use the Services or place an order.

2. Eligibility

By using the Services, you represent that:

  • You are at least the age of majority in your state, province, or country of residence; or
  • You have permission from a parent or legal guardian to use the Services; and
  • You have the legal capacity to enter into a binding agreement.

You may not use the Services for an unlawful, fraudulent, abusive, or unauthorized purpose.

You may not use our products or Services in violation of any applicable law or regulation.

3. Shopify

Our online store is hosted through Shopify, which provides the ecommerce platform that allows us to offer products and Services to customers.

Your use of certain Shopify-powered features may also be subject to Shopify’s own applicable terms, privacy practices, and technical requirements.

Shopify is a service provider and platform operator. Products purchased from our store are sold by 5 Twelve Designs, not by Shopify, unless expressly stated otherwise.

Questions, claims, returns, and order concerns relating to our products should be directed to us using the contact information provided below.

4. General Conditions

We reserve the right to refuse or limit service to any person, household, geographic region, or jurisdiction when legally permitted.

We may exercise this right on a case-by-case basis, including where we reasonably suspect:

  • Fraud
  • Unauthorized payment activity
  • Policy abuse
  • Resale activity
  • Automated purchasing
  • Intellectual property misuse
  • Harassment
  • Threats
  • False claims
  • Repeated chargeback abuse
  • Other unlawful or harmful conduct

We reserve the right to modify, suspend, discontinue, or restrict any portion of the Services at any time.

We are not responsible for any impact caused by the modification, suspension, restriction, or discontinuation of the Services, except where liability cannot legally be excluded.

5. Account Information

Some features may allow or require you to create a customer account.

You are responsible for:

  • Providing accurate and current account information
  • Maintaining the confidentiality of your login credentials
  • Restricting access to your device and account
  • All activity that occurs through your account
  • Promptly notifying us of suspected unauthorized access

You must not impersonate another person, create an account using false information, or use another person’s account without authorization.

We may suspend or terminate an account if we reasonably believe it has been compromised, used fraudulently, or used in violation of these Terms.

6. Product Information

We make reasonable efforts to display product descriptions, photographs, dimensions, sizing information, colors, materials, pricing, and availability accurately.

However, we do not guarantee that all product information will always be complete, current, or error-free.

Product appearance may vary because of:

  • Device or monitor settings
  • Screen brightness
  • Photography lighting
  • Fabric texture
  • Garment color
  • Printing method
  • Manufacturing tolerances
  • Placement differences
  • Normal production variations

Minor differences in color, print placement, dimensions, texture, or appearance are not necessarily defects.

Please review each product description and size guide before purchasing.

Product images may include lifestyle photography, styled settings, props, or digital mockups for presentation purposes. Unless expressly stated otherwise, accessories, scenery, furniture, props, and other objects shown in product images are not included with the purchase.

7. Made-to-Order Products

Many of our products are created on demand after an order is placed.

Made-to-order products may include apparel, accessories, printed goods, personalized goods, artwork, and other merchandise produced or fulfilled by third-party providers.

Because these products are made specifically for each order:

  • Production may begin shortly after checkout.
  • Changes and cancellations cannot be guaranteed.
  • We generally do not accept returns or exchanges because of a change of mind after purchase.
  • We generally do not accept returns because the customer selected the wrong size, color, style, or design.
  • Each replacement product may require a new production order.

Our Returns and Refunds Policy provides the complete rules concerning damaged products, defects, misprints, incorrect fulfillment, returns, exchanges, replacements, and refunds.

8. Orders Are Offers to Purchase

Submitting an order constitutes an offer to purchase products under these Terms.

An order confirmation does not necessarily mean that we have accepted the order. It confirms that we have received the order request.

We reserve the right to accept, reject, place on hold, or cancel an order before fulfillment when legally permitted.

We may reject or cancel an order because of:

  • Product unavailability
  • Pricing or description errors
  • Suspected fraud
  • Payment authorization failure
  • Fulfillment limitations
  • Shipping restrictions
  • Incorrect customer information
  • Violation of these Terms
  • Technical errors
  • Excessive order quantities
  • Resale concerns
  • Circumstances outside our reasonable control

If we cancel a paid order before fulfillment, we will generally refund the amount charged for the canceled portion to the original payment method.

9. Order Accuracy

You are responsible for reviewing your order before submitting it.

This includes confirming:

  • Product
  • Design
  • Size
  • Color
  • Quantity
  • Personalization
  • Billing information
  • Shipping address
  • Email address
  • Telephone number
  • Payment information

We are not responsible for errors entered or approved by the customer.

Contact us immediately if you discover an error. We will make a reasonable effort to help, but changes are not guaranteed once production or fulfillment begins.

An order is not changed or canceled until you receive written confirmation from us.

10. Order Limits and Resale

We may limit or cancel quantities purchased per person, household, account, payment method, billing address, shipping address, or order.

Our products are intended primarily for personal use unless we approve a wholesale, commercial, or resale arrangement in writing.

You may not purchase products for unauthorized resale, marketplace listing, commercial duplication, or distribution using our names, logos, artwork, photographs, product descriptions, or branding.

11. Prices

Prices are displayed in the currency shown at checkout.

Prices may change at any time without notice. Price changes do not generally affect orders already accepted and paid, except where there is an obvious pricing or technical error.

We reserve the right to correct:

  • Typographical errors
  • Pricing errors
  • Discount errors
  • Product description errors
  • Promotional errors
  • Inventory errors
  • Tax calculation errors
  • Technical errors

If a product is listed at an incorrect price, we may cancel the order and issue a refund or contact you to request approval of the corrected price before proceeding.

We are not obligated to honor an obviously incorrect price caused by a technical, human, or system error.

12. Discounts and Promotions

Promotional codes and discounts:

  • Must be used before their expiration date
  • May be limited to certain products or customers
  • May have minimum purchase requirements
  • May not be combined unless expressly permitted
  • Have no cash value
  • Cannot be applied retroactively
  • May be limited to one use per customer or household
  • May be canceled in cases of misuse, fraud, or technical error

We may modify, suspend, or end a promotion at any time, subject to applicable law.

If a refund is issued for a discounted order, the refund will be based on the amount actually paid for the affected product, not its original full price.

13. Taxes

Applicable sales tax and other transaction-based taxes may be calculated and collected at checkout.

Tax rates may depend on:

  • Shipping destination
  • Product category
  • Applicable state or local requirements
  • Marketplace rules
  • Payment or ecommerce platform settings

You are responsible for any taxes, customs charges, duties, import fees, brokerage fees, or similar charges that are not collected at checkout, unless applicable law states otherwise.

14. Payments

We may accept payment through Shopify Payments, Stripe, card networks, digital wallets, or other approved payment providers.

By submitting payment information, you represent that:

  • The information is accurate
  • You are authorized to use the payment method
  • The payment provider may charge the purchase amount
  • We and our service providers may process the transaction
  • We may conduct fraud and authorization checks

Payment information is processed by third-party payment providers according to their own terms and privacy practices.

We do not guarantee that every payment method will remain available.

We may add, remove, suspend, or limit payment options at any time.

15. Payment Authorization and Fraud Review

Orders may be subject to payment authorization, identity verification, address verification, fraud screening, or manual review.

We may request additional information to verify an order.

Failure to provide requested verification may result in an order being delayed, placed on hold, or canceled.

We are not responsible for delays caused by:

  • Payment providers
  • Financial institutions
  • Fraud screening
  • Authorization holds
  • Incorrect billing information
  • Customer verification failures

Your financial institution may place a temporary authorization hold on your account even if an order is later canceled. The timing for releasing that hold is controlled by the financial institution.

16. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback or payment dispute so we have an opportunity to resolve the issue.

A chargeback is not a substitute for following our Returns and Refunds Policy.

When responding to a payment dispute, we may provide relevant documentation to the payment processor, card issuer, bank, or payment network, including:

  • Order information
  • Payment records
  • Customer communications
  • Shipping information
  • Tracking records
  • Delivery confirmation
  • IP and device information
  • Policy acceptance records
  • Product descriptions
  • Fulfillment documentation
  • Photographs or claim records

We reserve the right to suspend future purchasing privileges where a customer submits a fraudulent, abusive, or materially false payment dispute.

Nothing in this section limits a customer’s lawful right to dispute an unauthorized or improper charge.

17. Shipping and Delivery

Production and shipping estimates are estimates only and are not guaranteed delivery dates.

Delivery may be affected by:

  • Product availability
  • Production time
  • Carrier delays
  • Weather
  • Natural disasters
  • Holidays
  • Customs processing
  • Labor disruptions
  • Address errors
  • Geographic restrictions
  • Events outside our reasonable control

We are not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

Additional charges may apply when a package must be reshipped because of an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

Risk of loss will transfer as provided by applicable law and the shipping terms associated with the order.

Our Shipping Policy and Returns and Refunds Policy provide additional information about delayed, lost, returned, stolen, or misdelivered packages.

18. Returns, Replacements, and Refunds

Returns, replacements, exchanges, and refunds are governed by our Returns and Refunds Policy.

That policy is incorporated into these Terms by reference.

Unless required by law, we generally do not offer returns, refunds, or exchanges for:

  • A change of mind after purchase
  • Incorrect size selected by the customer
  • Incorrect color or style selected by the customer
  • Changed preferences
  • Products that fit differently than expected
  • Minor production variations
  • Personalized products containing customer-approved errors
  • Products damaged through misuse, improper care, or normal wear

Eligible damaged, defective, misprinted, lost, or incorrectly fulfilled products must be reported within the period stated in our Returns and Refunds Policy.

19. Personalization and Customer-Provided Materials

When you submit text, names, dates, photographs, graphics, logos, artwork, instructions, or other materials for personalization, you represent that:

  • You own the materials or have permission to use them
  • The materials do not violate another person’s rights
  • The materials are accurate
  • The requested use is lawful
  • The materials do not contain prohibited content

You remain responsible for spelling, dates, wording, image quality, cropping, formatting, and other customer-provided details.

We are not responsible for errors contained in information or materials submitted or approved by the customer.

We may refuse any personalization request that we reasonably believe:

  • Violates intellectual property rights
  • Is unlawful
  • Is threatening or harassing
  • Is hateful or discriminatory
  • Is obscene
  • Promotes violence
  • Is deceptive or fraudulent
  • Could expose us or our service providers to legal or reputational risk

Submitting customer materials grants us and our production providers a limited license to access, reproduce, adapt, transmit, and use those materials solely as reasonably necessary to process and fulfill the order.

20. Intellectual Property

All content included in or made available through the Services is owned by, licensed to, or used with permission by 5 Twelve Designs or its licensors.

Protected content may include:

  • The 5 Twelve Designs name
  • The Beak & Tide name
  • The Saltline Studio name
  • Logos
  • Mascots
  • Auggie the pelican character
  • Artwork
  • Apparel graphics
  • Product designs
  • Photographs
  • Videos
  • Product descriptions
  • Marketing copy
  • Website text
  • Graphics
  • Illustrations
  • Layouts
  • Brand elements
  • Taglines
  • Digital files
  • Social media content
  • Other original material

This content may be protected by copyright, trademark, trade dress, unfair competition, and other intellectual property laws.

You may use the Services for personal, noncommercial shopping purposes only.

You may not, without our prior written permission:

  • Copy our product designs
  • Reproduce our graphics
  • Remove logos or watermarks
  • Trace or redraw our artwork
  • Create derivative merchandise
  • Use our images in another product listing
  • Sell counterfeit or imitation products
  • Train an artificial intelligence system using our protected content
  • Use image-generation tools to duplicate or recreate our designs
  • Extract or scrape our website content
  • Use our names or logos to imply sponsorship or affiliation
  • Register confusingly similar business names, domains, or social media accounts
  • Republish, distribute, license, or commercially exploit our content

Purchasing a physical product does not transfer ownership of the intellectual property printed or displayed on that product.

21. Limited Permission to Share Purchases

You may photograph and share products you lawfully purchased for personal and noncommercial purposes, including through personal social media accounts.

You may not use those photographs to:

  • Sell competing products
  • Create counterfeit products
  • Misrepresent an affiliation with us
  • License our designs
  • Register intellectual property claims over our designs
  • Operate an unauthorized commercial advertisement
  • Suggest that you created or own our artwork

22. Customer Reviews and Submissions

You may have the opportunity to submit reviews, comments, photographs, videos, social media tags, testimonials, feedback, suggestions, or other content.

You represent that your submission:

  • Is truthful
  • Reflects your genuine experience
  • Does not violate another person’s rights
  • Does not contain confidential information
  • Is not defamatory or unlawful
  • Does not contain malware, spam, or deceptive links
  • Does not impersonate another person
  • Does not contain undisclosed paid endorsements

Unless prohibited by law, when you voluntarily submit or publicly tag us in content relating to our products, you grant us a nonexclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, display, distribute, adapt, crop, resize, and share that content for customer service, marketing, advertising, social media, and business purposes.

This license does not transfer ownership of your original content to us.

Where practical, we may identify you by your first name, social media username, or other public attribution associated with the submission.

Contact us if you want us to stop using a customer submission in future marketing. We will make reasonable efforts to discontinue new use, but we may not be able to retrieve materials already printed, distributed, archived, shared, or incorporated into completed campaigns.

23. Feedback and Ideas

If you submit an unsolicited idea, suggestion, concept, product proposal, design concept, marketing idea, or other feedback, you acknowledge that we may already be developing similar ideas.

Unless we enter into a separate written agreement:

  • The submission is not confidential.
  • We are not obligated to review or use it.
  • We are not obligated to compensate you.
  • We may use general feedback to improve our business and Services.

Do not send confidential business ideas, proprietary designs, or trade secrets unless we have agreed in writing to receive them confidentially.

24. Prohibited Uses

You may not use the Services to:

  • Violate a law or regulation
  • Infringe intellectual property rights
  • Submit false or misleading information
  • Engage in fraud
  • Impersonate another person
  • Harass, threaten, abuse, or discriminate against others
  • Upload malicious software or harmful code
  • Scrape, crawl, harvest, or extract website data
  • Interfere with website security
  • Circumvent access controls
  • Test system vulnerabilities without authorization
  • Overload or disrupt the Services
  • Use bots to place orders or collect content
  • Manipulate reviews
  • Submit fraudulent claims
  • Abuse discounts or promotions
  • Resell products without authorization
  • Use our content to train or develop artificial intelligence models
  • Attempt to reverse engineer website functionality
  • Collect information about other customers
  • Use the Services for spam or unauthorized advertising

We may terminate or restrict access for violating these rules.

25. Third-Party Services

The Services may integrate with or link to third-party services, including:

  • Shopify
  • Stripe
  • Printful
  • Meta
  • Facebook
  • Instagram
  • Google
  • Shipping carriers
  • Social media platforms
  • Analytics providers
  • Marketing providers
  • Review providers
  • Other applications or technology providers

Third-party services are controlled by their respective providers and may be subject to separate terms and privacy policies.

We do not control and are not responsible for:

  • Third-party availability
  • Third-party security
  • Third-party content
  • Third-party data practices
  • Third-party service interruptions
  • Third-party errors
  • Changes made by third-party providers

Your use of a third-party service is at your own discretion and may be governed by that provider’s agreements.

26. Third-Party Sales Channels and Marketplaces

Our products may be offered through Facebook, Instagram, Shop, TikTok Shop, or other marketplaces and connected sales channels.

Purchases made through a third-party platform may also be governed by that platform’s:

  • Terms
  • Privacy policy
  • Payment rules
  • Return requirements
  • Buyer-protection program
  • Dispute procedures

Where a platform’s mandatory rules apply to a transaction, those rules may control to the extent they conflict with these Terms.

Questions about a marketplace order should generally be submitted through the platform where the order was placed.

27. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that information may be processed by us and our service providers as described in that policy.

The Privacy Policy is incorporated into these Terms by reference.

28. Website Availability

We do not guarantee that the Services will always be:

  • Available
  • Uninterrupted
  • Secure
  • Error-free
  • Compatible with every device
  • Free of harmful components
  • Accurate in real time

We may conduct maintenance, install updates, change providers, modify features, or suspend access without advance notice.

We are not responsible for losses caused solely by temporary website interruptions, except where liability cannot legally be excluded.

29. Errors and Omissions

Information on the Services may occasionally contain:

  • Typographical errors
  • Inaccuracies
  • Omissions
  • Pricing errors
  • Availability errors
  • Product description errors
  • Shipping estimate errors
  • Promotional errors

We may correct errors, update information, or cancel affected orders at any time, including after an order has been submitted.

If we cancel a paid order because of our error, we will generally refund the amount paid for the canceled portion.

30. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and website content are provided on an “as is” and “as available” basis.

We do not make warranties regarding:

  • Uninterrupted access
  • Error-free operation
  • Results obtained through the Services
  • Compatibility with every device
  • Accuracy of every piece of website content
  • Availability of every product
  • Suitability of products for a particular purpose not expressly stated

Products are subject to any warranties that cannot legally be excluded.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot be waived under applicable law.

31. Apparel and Product Use

Customers are responsible for following all product care instructions.

We are not responsible for damage caused by:

  • Improper washing
  • Improper drying
  • Bleach
  • Excessive heat
  • Ironing over printed graphics
  • Chemical exposure
  • Product alteration
  • Misuse
  • Failure to follow care instructions
  • Normal wear and tear

Apparel fit, comfort, appearance, and fabric feel are partly subjective. Unless a product is defective or incorrectly fulfilled, personal preference is not a product defect.

Our products are not designed or represented as safety equipment, protective equipment, medical devices, or performance equipment unless expressly stated.

32. Limitation of Liability

To the fullest extent permitted by law, 5 Twelve Designs, Beak & Tide, our owners, employees, contractors, affiliates, licensors, service providers, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

  • Your use of the Services
  • Your inability to use the Services
  • Website interruptions
  • Third-party services
  • Lost profits
  • Lost revenue
  • Lost data
  • Business interruption
  • Unauthorized account access
  • Reliance on website content
  • Shipping delays outside our reasonable control

To the fullest extent permitted by law, our total liability arising from a specific order will not exceed the amount you paid directly to us for the product or order giving rise to the claim.

These limitations do not apply where liability cannot legally be limited or excluded, including certain claims involving fraud, willful misconduct, personal injury, or mandatory consumer rights.

33. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless 5 Twelve Designs, Beak & Tide, and our owners, employees, contractors, affiliates, service providers, licensors, and suppliers from claims, liabilities, damages, judgments, costs, and reasonable legal fees arising from:

  • Your violation of these Terms
  • Your unlawful use of the Services
  • Your infringement of another person’s rights
  • Materials you submit for personalization
  • Content you upload or publish
  • Fraudulent or abusive conduct
  • Your violation of applicable law

This section does not require you to indemnify us for claims caused solely by our own unlawful conduct where such indemnification is prohibited.

34. Termination

We may suspend or terminate your access to the Services if we reasonably believe you have violated these Terms or engaged in unlawful, fraudulent, abusive, or harmful conduct.

Termination does not eliminate obligations that arose before termination, including payment obligations and provisions concerning:

  • Intellectual property
  • Customer submissions
  • Disclaimers
  • Liability limitations
  • Indemnification
  • Disputes
  • Governing law

You may stop using the Services at any time.

35. Governing Law

These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where the mandatory consumer laws of your place of residence apply.

Any legal proceeding that is not required by law to be brought elsewhere will be brought in a state or federal court with appropriate jurisdiction in Florida.

You consent to the jurisdiction of those courts to the extent legally permitted.

36. Informal Dispute Resolution

Before filing a legal claim against us, you agree to contact us and provide a reasonable opportunity to resolve the dispute informally.

Your notice should include:

  • Your full name
  • Your order number, when applicable
  • A description of the dispute
  • Relevant supporting information
  • The resolution you are requesting

We will make a reasonable effort to review and respond.

This section does not prevent either party from seeking urgent injunctive relief or exercising a right that cannot legally be restricted.

37. Consumer Rights

Nothing in these Terms limits rights that cannot be waived under applicable consumer-protection law.

Where applicable law grants you stronger mandatory protections than these Terms, the mandatory protections will control.

38. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent legally permitted or removed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

39. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

A waiver is effective only if it is provided in writing by an authorized representative of 5 Twelve Designs.

40. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written permission.

We may assign or transfer these Terms as part of a merger, acquisition, reorganization, financing, sale of assets, or other business transaction, subject to applicable law.

41. Entire Agreement

These Terms and the policies incorporated by reference constitute the entire agreement between you and us concerning your use of the Services and purchases made through them.

They replace prior or contemporaneous communications concerning the same subject matter, except for a separate written agreement signed by an authorized representative of 5 Twelve Designs.

42. Headings

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

43. Changes to These Terms

We may update these Terms periodically to reflect changes in:

  • Our Services
  • Our business practices
  • Our products
  • Our service providers
  • Applicable laws
  • Security requirements
  • Platform requirements

The revised version will be posted with an updated effective date.

Unless otherwise required by law, revised Terms apply to use of the Services after they become effective.

Material changes will not retroactively alter the essential terms of an order already accepted and paid unless required by law or agreed to by the customer.

44. Contact Information

Questions about these Terms of Service should be directed to:

5 Twelve Designs

Email: clientservices@5twelvedesigns.com

(904) 893-2622

Parent company website: www.5twelvedesigns.com

Brand website: www.beakandtide.com