Accessibility Statement

Last updated: July 22, 2026

5 Twelve Designs LLC is committed to providing an accessible and inclusive online shopping experience for all visitors, including individuals with disabilities.

We believe everyone should be able to browse our products, obtain product information, contact us, and complete a purchase with dignity and as much independence as possible.

Accessibility is an ongoing effort. We use the Web Content Accessibility Guidelines, WCAG 2.1 Level AA, as a guiding accessibility standard and continue to improve our website where reasonably possible.

Our Accessibility Efforts

We have taken steps to improve the accessibility and usability of our Shopify store, including:

  • Improving color contrast for text, buttons, links, and visible focus indicators

  • Using descriptive link and button labels wherever possible

  • Providing meaningful page titles and clear, understandable language

  • Adding descriptive alternative text to meaningful product, collection, and website images

  • Using clear labels and instructions for website forms where supported

  • Providing captions or transcripts for video and audio content when applicable

  • Avoiding flashing content that could trigger photosensitive reactions

  • Reviewing website content at 200% browser zoom

  • Reviewing the website on mobile devices and different screen sizes

  • Working to support keyboard navigation and compatibility with commonly used assistive technologies

We periodically review our website and make reasonable efforts to identify and address accessibility barriers.

Shopify and Third-Party Services

Our online store is hosted by Shopify and may use applications, payment services, social-media integrations, and other features provided by Shopify or independent third parties.

Some technical features and components may be controlled by Shopify or another third-party provider and may not be fully customizable by 5 Twelve Designs LLC.

Although we cannot guarantee the accessibility of every third-party service, application, or linked website, we continue to evaluate the services we use and make improvements when additional accessibility options become available.

When a technical limitation prevents us from immediately correcting an accessibility barrier, we will make reasonable efforts to provide the affected information, product details, service, or purchasing assistance through an accessible alternative method.

Need Assistance?

Should you experience difficulty accessing any part of our website, navigating our store, obtaining product information, selecting a product option, or completing a purchase because of an accessibility barrier, please contact us.

Our team will make reasonable efforts to assist you, provide information in an alternative format, or help you complete your purchase by telephone or email.

When contacting us, please provide the following information when possible:

  • The webpage, product, or feature you were attempting to use

  • A description of the accessibility issue

  • The device, browser, or assistive technology you were using

  • The best way for us to respond to you

Contact Us

Email: clientservices@5twelvedesigns.com
Telephone: (904) 893-2622

Feedback Welcome

We welcome feedback about the accessibility of our Shopify store. Should you encounter an accessibility barrier or have a suggestion for improvement, please contact us using the information above.

Your feedback helps us identify barriers and improve the shopping experience for all visitors.

This statement describes our ongoing accessibility efforts. It is not a certification or guarantee that every page, feature, application, or third-party component currently conforms fully to a particular accessibility standard.